Researchers around the same time developed the concept of perceived service quality which became the focus of many research studies (Buttle 1996; Asubonteng, McCleary, and Swan 1996).
What does PSQ stand for?
PSQ stands for Perceived Service Quality
This definition appears somewhat frequently and is found in the following Acronym Finder categories:
- Business, finance, etc.
See other definitions of PSQ
We have 24 other meanings of PSQ in our Acronym Attic
- Parapsychological Quotient
- Paris String Quartet
- Parkinson Society Quebec (Montreal, Quebec, Canada)
- Parti de la Sagesse du Québec
- Parti Socialiste du Québec (Canada)
- Patient Safety and Quality
- Patient Satisfaction Questionnaire
- Pay Satisfaction Questionnaire
- Pediatric Sleep Questionnaire
- Penderecki String Quartet
Samples in periodicals archive:
Thus one of the most important factors in establishing long-term relationship with customers is perceived service quality and concepts such as trust, loyalty, and even satisfaction are secondary to service quality.
Assessing tourist behavioral intentions through perceived service quality and customer satisfaction, Journal of Business Research 60(2): 153-160.
Perceived Service Quality Dimensions Perceived service quality can be defined as "a global judgment or attitude relating to the superiority of a service.
They defined the perceived service quality gap as the difference between consumer expectations and perceptions.
Perceived service quality results from a comparison of consumer's expectation with their perceptions of the service actually delivered by the supplier (Kangis and Voukelatos, 1997).
And perceived service quality is driven by empathy, responsiveness and assurance.