This has several values--first, it can lead to call deflection, by heading off problem-related inbound calls.
What does CD stand for?
CD stands for Call Deflection
This definition appears frequently and is found in the following Acronym Finder categories:
- Information technology (IT) and computers
See other definitions of CD
We have 293 other meanings of CD in our Acronym Attic
- Coupled Cohesive Zone Model (mechanics)
- Cross Club Zueri Oberland (German)
- Cataract, Congenital Zonular, with Sutural Opacities
- Cable Duct
- Calendar Day
- Calibration Drift
- California Detectives
- California Dreamin'
- Call Data
Samples in periodicals archive:
This is a "chat-like" technology popping up on many self-service portals and has tremendous benefits for call deflection, transfer to live agents with session history, and even decision-tree implementation to customers (or even the agents).
This model provides for the continuous design and performance optimization of speech applications; in doing so, BeVocal's customers can dramatically improve call deflection rates and customer service without heavy upfront investment," Daniel Hong, Datamonitor voice business analyst, said.