That can allow for faster resolution for customers; encourage the use of self-service (which today is 30 percent); and enable companies to reduce their average call handling time by up to 50 percent, according to Infosys.
What does ACHT stand for?
ACHT stands for Average Call Handling Time
This definition appears somewhat frequently
See other definitions of ACHT
Other Resources:
We have 1 other meaning of ACHT in our Acronym Attic
- Abbreviation Database Surfer
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- Australian College of Health Service Executives
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Samples in periodicals archive:
While we may talk a good game about customer service, metrics, like average call handling time, bog down the call center.