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What does ACD stand for?

ACD stands for Average Call Duration

This definition appears frequently and is found in the following Acronym Finder categories:

  • Information technology (IT) and computers

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We have 346 other meanings of ACD in our Acronym Attic

Samples in periodicals archive:

Contrast this with the traditional efficiency measures of a contact center's success: average speed to answer, average call duration and occupancy rate.