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Samples in periodicals archive:
The system provides user-to-user information allowing Edify customers to reduce time to complete call transfers as well as to reduce or eliminate carrier charges for ISDN transfers.
In addition, network-directed call routing based on ANI and DNIS has been enhanced in Aspect Call Center v9 to include user-to-user information (UUI) on outbound calls; configurable calling-line identity (CLI) on outbound calls; and support for transit routing of calls: incoming calls can be transited through Aspect Call Center v9 via a routing table, allowing the full, received digit string to be sent on outbound calls.
FastCall's User-to-User Information (UUI) allows a call center agent to add information to a call before it is transferred to the appropriate department or agent.