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Samples in periodicals archive:
Provide trouble call centre facility to address the queries of the candidates from 09.
My advice to you is if there's any trouble call 999, don't do it yourself.
Wolf Creek Federal Services will provide preventive and reliability-centered maintenance; respond to emergency, urgent, and routine trouble calls for repairs; operate a centralized steam plant and systems for high-voltage electrical distribution, fire, security, and safety alarms and heating, ventilation, and air conditioning; and perform structural maintenance including repairs and minor modifications.
These include: building surveys to ensure general user satisfaction with comfort heating/ cooling and lighting levels; installing data loggers to record temperatures over a period (usually a week); recording temperatures are proper during occupied hours, but that comfort heating/cooling is being shut down during non-occupied hours; telephone follow-up of a percentage of service trouble calls to evaluate customer satisfaction with the contractor's response, timeliness, quality of repair, and attitude; and response to customer complaints.
When an LTS fails, companies are, in essence, blind in their ability to test subscriber lines in that office, leaving them with only one option - dispatching on every customer trouble call until testability can be restored.
The expected success of an upsell event is two to three percent in the context of the trouble call but 50 to 70 percent in the context of a customer assurance call
In 1998, the most recent year with records available, New York City reported trouble calls on 474 (nearly 8 percent) of the 6,221 metal lever-action machines used for voting in the city.
The company was able to eliminate these wait times by extending use of its trouble call application to field technicians, using Telepartner International's remote and mobile communications software, MOBI/3270.