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Samples in periodicals archive:
The initiative is called Treating Customers Fairly (TCF) after a UK programme of the same name.
She is passionate about treating customers fairly and delivering business centric solutions that align fully with regulatory requirements.
Elephant believes that by treating customers fairly the auto insurance claim can be processed quickly.
The minister warned credit card providers that he would ask the Office of Fair Trading to investigate the sector if they did not make a strong commitment to treating customers fairly.
We do not think there is a contradiction between having stable banking and treating customers fairly.
Both the CML and the Finance and Leasing Association agreed to review their voluntary codes on treating customers fairly and to report back to ministers by the end of next month.
Under the code this means they are committed to treating customers fairly if any problems arise, and that they will have formal procedures for dealing with any consumer complaints.
Responses to question 1 showed unity across all sectors: - Treating Customers Fairly topped the charts in this category by some margin as the biggest issue facing compliance and regulatory practitioners at financial services firms (with a 'concern' rating of 15%).