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Samples in periodicals archive:
Treating customers fairly is a part of our company culture.
It has also gauged opinion around three new areas - responsible banking, transparency and treating customers fairly.
More than 100 speakers have been confirmed for the Summit, speaking on topics such as debt advice, Treating Customers Fairly, collections and recoveries, car finance and alternative lending.
If they're serious about treating customers fairly - the key to regaining our trust - they should take our plan on board.
The minister warned credit card providers that he would ask the Office of Fair Trading to investigate the sector if they did not make a strong commitment to treating customers fairly.
Both the CML and the Finance and Leasing Association agreed to review their voluntary codes on treating customers fairly and to report back to ministers by the end of next month.
Under the code this means they are committed to treating customers fairly if any problems arise, and that they will have formal procedures for dealing with any consumer complaints.
Treating Customers Fairly topped the charts in this category by some margin as the biggest issue facing compliance and regulatory practitioners at financial services firms (with a 'concern' rating of 15%).