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What does SBR stand for?

SBR stands for Skills-Based Routing

This definition appears frequently and is found in the following Acronym Finder categories:

  • Information technology (IT) and computers

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We have 225 other meanings of SBR in our Acronym Attic

Samples in periodicals archive:

Integrated ACD allows LiveVox to develop critical features that increase productivity and measure ROI for credit and collections organizations SAN FRANCISCO -- LiveVox, the leading provider of hosted-dialer solutions, today announced the development of Skills-Based Routing into the LiveVox Hosted Dialer, enabling credit and collection organizations to match their best collectors with the highest value accounts.
In addition, Telecom's customer service agents have improved their efficiency as the TuVox speech application, combined with skills-based routing and screen-pop from Genesys, provide agents with detailed customer interaction information when calls are transferred to an agent.
Built from the ground up by Five9 to eliminate third-party license fees and ensure costs are kept low, the Virtual Call Center solutions allow any business with just a PC and a broadband connection to deploy a comprehensive suite of powerful capabilities including: Call Blending and Prioritization, Predictive Dialing, Automatic Call Distribution (ACD), Customer Relationship Management (CRM), Interactive Voice Response (IVR), Call Scripting, Computer Telephony Integration (CTI), Remote Agent Capabilities, Skills-based Routing, Call Recording, Do Not Call List and Call Abandonment Compliance, Silent Monitoring, Real-time Reporting, and Centralized Management.