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What does SBR stand for?

SBR stands for Skills-Based Routing

This definition appears frequently and is found in the following Acronym Finder categories:

  • Information technology (IT) and computers

See other definitions of SBR

Other Resources:
We have 226 other meanings of SBR in our Acronym Attic

Samples in periodicals archive:

In addition, Telecom's customer service agents have improved their efficiency as the TuVox speech application, combined with skills-based routing and screen-pop from Genesys, provide agents with detailed customer interaction information when calls are transferred to an agent.
Built from the ground up by Five9 to eliminate third-party license fees and ensure costs are kept low, the Virtual Call Center solutions allow any business with just a PC and a broadband connection to deploy a comprehensive suite of powerful capabilities including: Call Blending and Prioritization, Predictive Dialing, Automatic Call Distribution (ACD), Customer Relationship Management (CRM), Interactive Voice Response (IVR), Call Scripting, Computer Telephony Integration (CTI), Remote Agent Capabilities, Skills-based Routing, Call Recording, Do Not Call List and Call Abandonment Compliance, Silent Monitoring, Real-time Reporting, and Centralized Management.