This definition appears frequently
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- Information technology (IT) and computers
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Samples in periodicals archive:
In addition, NetFortris released intelligent multi-media queueing and further enhancement of its skills-based routing capabilities within its Contact Center solution.
Skills-based routing can lend to better business performance by improving agent performance and the customer experience, particularly when routing plans are implemented wisely and maximized by best practices.
It includes enhancements designed to increase scalability, simplify administration and improve skills-based routing and multimedia queuing.
SAN FRANCISCO -- LiveVox, the leading provider of hosted-dialer solutions, today announced the development of Skills-Based Routing into the LiveVox Hosted Dialer, enabling credit and collection organizations to match their best collectors with the highest value accounts.
0 of Symposium Call Center Server (SCCS) to enhance network skills-based routing.
The Norrel Networks Symposium Call Center Server offers a multimedia communication solution for customer contact centers, providing skills-based routing, management and reporting and real-time displays for supervisors.
In addition, Telecom's customer service agents have improved their efficiency as the TuVox speech application, combined with skills-based routing and screen-pop from Genesys, provide agents with detailed customer interaction information when calls are transferred to an agent.
Built from the ground up by Five9 to eliminate third-party license fees and ensure costs are kept low, the Virtual Call Center solutions allow any business with just a PC and a broadband connection to deploy a comprehensive suite of powerful capabilities including: Call Blending and Prioritization, Predictive Dialing, Automatic Call Distribution (ACD), Customer Relationship Management (CRM), Interactive Voice Response (IVR), Call Scripting, Computer Telephony Integration (CTI), Remote Agent Capabilities, Skills-based Routing, Call Recording, Do Not Call List and Call Abandonment Compliance, Silent Monitoring, Real-time Reporting, and Centralized Management.