Skills-based routing can lend to better business performance by improving agent performance and the customer experience, particularly when routing plans are implemented wisely and maximized by best practices.
What does SBR stand for?
SBR stands for Skills-Based Routing
This definition appears frequently and is found in the following Acronym Finder categories:
- Information technology (IT) and computers
See other definitions of SBR
We have 225 other meanings of SBR in our Acronym Attic
- Serum Bilirubin
- Service Business Relation (Fujitsu)
- Shiny Black Rubber
- Shooting and Bouncing Ray (cavity analysis method)
- Short Barrel Rifle
- Signal Bias Removal
- Silver Birch Ranch
- Silver-Bronze Medal
- Sir Bobby Robson (English football manager; UK)
- Sit Back & Relax
- Small Business and Revenue (Canada)
- Small Business Reserve Program (Maryland)
- Social/Behavioral Research
- Société Bretonne du Rhododendron (French: Rhododendron Society of Brittany)
- Society for Biological Rhythm
- Society of the Bitter Rose (est. 1998; gaming)
- somatosensory blink response
- Space-Based Radar
- Spawning Biomass Ratio
- Speaker Back Right
Samples in periodicals archive:
It includes enhancements designed to increase scalability, simplify administration and improve skills-based routing and multimedia queuing.
It operates across multiple locations as a virtual call center, enabling skills-based routing to match the best agent to a particular caller as well as the use of lower cost agents where appropriate.
Integrated ACD allows LiveVox to develop critical features that increase productivity and measure ROI for credit and collections organizations SAN FRANCISCO -- LiveVox, the leading provider of hosted-dialer solutions, today announced the development of Skills-Based Routing into the LiveVox Hosted Dialer, enabling credit and collection organizations to match their best collectors with the highest value accounts.
0 of Symposium Call Center Server (SCCS) to enhance network skills-based routing.
The Norrel Networks Symposium Call Center Server offers a multimedia communication solution for customer contact centers, providing skills-based routing, management and reporting and real-time displays for supervisors.
In addition, Telecom's customer service agents have improved their efficiency as the TuVox speech application, combined with skills-based routing and screen-pop from Genesys, provide agents with detailed customer interaction information when calls are transferred to an agent.
Built from the ground up by Five9 to eliminate third-party license fees and ensure costs are kept low, the Virtual Call Center solutions allow any business with just a PC and a broadband connection to deploy a comprehensive suite of powerful capabilities including: Call Blending and Prioritization, Predictive Dialing, Automatic Call Distribution (ACD), Customer Relationship Management (CRM), Interactive Voice Response (IVR), Call Scripting, Computer Telephony Integration (CTI), Remote Agent Capabilities, Skills-based Routing, Call Recording, Do Not Call List and Call Abandonment Compliance, Silent Monitoring, Real-time Reporting, and Centralized Management.