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Calculate an overall service quality index (SQI) and scores for underlying sources of differences in service quality perceptions between MA providers and users, 3.
For instance, the National brand now reports a Service Quality index (NSQi), based on EnterpriseOs ESQi program, to ensure that employees make a positive impression on each customer.
New Retail Service Quality Index shows retailers have many opportunities to improve CAMBRIDGE, Mass.
To ensure that consumers continue to receive high quality service, the DTE has required Colonial to develop a Service Quality Index (SQI) to track the new venture's performance.
The Department also made a number of requested changes to the components of the service quality index included within the PBR plan against which Boston Gas' service quality will be measured.
Those commitments include two service quality programs: a guarantee program that will provide specific compensation to individual customers if service schedules are not met, and a Service Quality Index program under which various aspects of customer satisfaction and company performance will be measured, with penalties assessed and rebated to customers if performance falls below certain levels.