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Telecom Software, a leading provider of IP-based telecommunications software and solutions, has announced the introduction of Net SmartConnect, the industry's first carrier-grade, converged service application to enable message-triggered calling over IP-based networks.
Mobile Field Service Application Suite Now Available on All Three Major Industry Platforms
Our knowledge-empowered customer service applications continue to help companies reduce service and support costs, increase revenues, and improve customer satisfaction.
Built on a next-generation search and knowledge management platform, Knova's suite of knowledge-empowered customer service applications automate the resolution process across multiple channels including contact centers, help desks, email and self-service sites.
Epiphany, one of the world's leading CRM software providers, has integrated Knova's applications with its own Epiphany Service application to help support its customers through excellent self-service and agent-assisted support.
5 last month, we continue to innovate in search and self-service, and remain committed to delivering best-in-class customer service applications that automate the service resolution process.
Global Organizations Rely on Siebel Call Center and Service Applications to Provide World-Class Service
Kanisa6 is a complete suite of knowledge-empowered customer service applications that automate the problem resolution process and make it easy for customers to find information.