ciently contact debtors and improve right party contact rates by delivering essential contact information, including: best address, best phone and other services including bankruptcy and deceased identification.
Agent Connect - To properly manage the effectiveness of each agent, Global Connect has designed the Agent Connect feature which allows managers and other supervisors to monitor in real-time the status of each agent and his or her productivity, as well as key performance metrics, such as right party contacts and promises to pay.
After seeing their consumer collections volumes significantly rise in the troubled economy and to better position themselves for future acquisitions, these top card issuers elected to turn to ALI for products that provide operational efficiency for their collections teams and to enhance their ability to leverage analytics to achieve more Right Party Contacts combined with Promises To Pay outstanding debt.
During the year, HLS completed the implementation of workforce and optimizer management technology in the call center realizing improved right party contacts and account penetrations.
Clients will enjoy the ability to increase sales and collection agent productivity through analytically driven strategies and determination of optimal account level treatments coupled with increased right party contacts .
About UniversalSystems UniversalSystems deploys a unique and patented Right Party Contact Solution for instantly identifying and distributing the right contacts to a customer's best call center agents.
Akcelerant customers can take advantage of this service and expect to receive more right party contacts, higher agent productivity, better call back rates, and faster results than possible through traditional dialing technology strategies.
SMSI continued to make enhancements in various servicing areas, including increased training hours for all staff, enhanced dialer strategies to improve right party contact rates, implementation of proactive outbound calling campaigns to identify potential ARM reset and/or escrow adjustment payment shock loss mitigation opportunities, expanded use of document imaging throughout the defaulted servicing areas, and upgraded technology to support its HELOC servicing initiative.
