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Their skill and dedication have allowed us to exceed customer expectations and deliver better call outcomes, improved customer satisfaction and higher revenue per call.
How to think and act like a CFO and successfully communicate such important metrics as cost per call, adjusting fixed costs and revenue per call, will also be covered.
Click2Coach allows contact centers to dramatically improve contact center performance indicators including first call resolution, average handle time, customer churn, revenue per call, and many other relevant measures of center and organizational performance.
Our powerful portfolio of scalable, flexible, pay-as-you-go cloud-based call center outsourcing solutions enable BPOs to better manage their talent, reduce non-billable hours, increase revenue per call and differentiate their service offering.
This results in higher average order size, greater revenue per call and increased customer satisfaction.
Another 36 percent of C-level executives think that their customer services is measured on revenue per call.
For example, a customer might wish to define a KPI of revenue per call.
This results in higher average order size, greater revenue per call and increased customer satisfaction for customers like Office Depot, Jeppesen and the Internal Revenue Service.