What does Q/R stand for?

Discern Communications, a spin-our of SRI International (formerly Stanford Research Institute), has announced a new product that allows customer service and support centers to answer Web, e-mail or phone inquiries without human intervention, Discern's automated query/response technology is based on more than 10 years of work by SRI and a $25-million technology investment by the U.

Dedicated leased lines, with and without multiplexing, dial-up systems and AUTODIN's Query/Response (Q/R) service were examined.

TITAN is unique in its ability to support multiple query/response protocols as well as multiple services including LNP/MNP number portability, MMS, IMS and VoIP.

The relationship leverages Discern Communications' revolutionary automated query/response technology with Spanlink's extensive market experience and proven expertise in applying advanced technology to solve contact center business problems.

RightNow Web eService Center routes Web visitors seamlessly through opportunities for self-help, automatic e-mail query/response and live chat support, capturing information such as: most critical customer issues, customer service usage statistics and customer satisfaction rankings.

Business Editors & High Tech Writers DALLAS--(BUSINESS WIRE)--June 11, 2001 RosettaNet PIP2A9 Standards Technology Addresses Query/Response Reporting ChipData, Inc.

By delivering a comprehensive product that provides query/response functionality through a remote access portal to our switches, Customer Service can verify enabled service features while talking with the customer.

RightNow Web allows GroupPort users to access online customer support services, including interactive self-help and FAQs and automatic e-mail query/response.