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PBL is synonymous with performance-based life-cycle product support, where outcomes are acquired through performance-based arrangements that deliver warfighter requirements and incentivize product support providers to reduce costs through innovation.
The winning organizations were identified for outstanding customer service in several categories including: Utility Provider of the Year; Product Support Provider of the Year; Agent of the Year; Team of the Year; Outsourced Center of the Year; In-house Contact Center of the Year and the overall Elite Customer Experience Award.
At the forefront of this paradigm shift is a fundamental restructuring of the product support process to an approach, entitled PBL, in which the DOD is transitioning from accomplishing support through the iterative, transactional acquisition of the basic elements of support (eg, spares and repairs) to a more commercial model in which they enter into agreements with product support providers to deliver performance and support outcomes, such as system availability, and leave the determination of "how" to achieve those outcomes to a Product Support Integrator (PSI).
Despite disappointing shipments in some network technologies areas, the economic slowdown may actually create opportunities for network product support providers, a new study published by IDC reveals.
The total number of product support tools located while reviewing the previous "product support analytical tool" efforts was 269, which included a previously collected listing of tools included in Business Case Analysis Guidebook and a listing of tools used by a defense industry product support provider.
External stakeholders might include such product support providers as depots, DLA, the Service's retail supply system, or industry partners.
Firstly, the goals of the government and the product support provider must be aligned.