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Under the terms of the agreement, AsiaInfo will develop new BSS systems which include Customer Relationship Management ("CRM"), Partnership Relationship Management ("PRM") and billing systems.
ConferencePlus will focus on product and program training and will employ the PartnerForce, Partnership Relationship Management module within SalesForce.
Vendors have a tremendous opportunity to improve service to their Channel partners through more personalized web sites and other automation tools," said Bob Thompson, president of Front Line Solutions, a strategic consulting firm with a focus on Partnership Relationship Management (PRM) issues.