What does OLA stand for?

Such documents have been called Operational Level Agreements, Service Provider Integration Charters or Multi-Vendor Agreements (for the purposes of this article: Multi-Vendor Agreements).

HP SQM for Digital TV integrates video stream quality measurements as well as other quality of service metrics and quality of experience metrics into a pre-defined service model for the purpose of real-time monitoring and reporting on service operational level agreements.

Outcomes and Benefits of 3forward's Global Service Delivery Alliances: * Analysis of various relationship models and alliance-based delivery options * Development of 'make/buy' frameworks and alliance architecture standards * Partner identification and due diligence * Negotiated master agreements, partnering terms and standardized SOWs * Formalized pre-sales workflow, and (ITIL / ISO standards-based) operational level agreements * Access to 3forward's Global Services Provider Registry(TM), a database containing hundreds of niche technology providers world-wide "Global service delivery is a major differentiator, often a winning factor, in many outsourcing decisions," said Dan Hudson, 3forward, President and co-founder.

With a Service Catalog, the IT organization can: --Describe IT services in a way that customers understand what IT provides and its value to the business --Establish standards for service level agreements (SLAs) & operational level agreements (OLAs) --Provide a foundation for planning budgets, monitoring service consumption, and managing costs --Influence user behavior with standardized service ordering processes and well-defined service options --Improve service quality and predictability through streamlined service fulfillment processes newScale is changing the way that Global 2000 corporations run their IT operations.

Data Integration with 3rd Party Products: New ability to accept data from multiple and disconnected third party products, including help desk products, other monitoring tools or any other application, and combine it all into Service Level or Operational Level Agreements.