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Samples in periodicals archive:
Alcatel-Lucent OmniTouch Contact Center Premium Edition - a mid-market, multi-media IP contact center solution that enables contact center managers to simplify operations through an all-in-one interface (Visual CC), enabling drag and drop features and gives access to all the configuration, routing, real-time monitoring and reporting features for day-to-day information.
Alcatel-Lucent OmniTouch Contact Center Premium Edition (http://enterprise.
The deployment features Alcatel-Lucent's OmniTouch Contact Center Premium Edition solution, specifically designed to ease the management burden on mid-sized contact centres and provide the same multimedia capabilities as larger organisations.
Communication server: OmniPCX Enterprise IP telephony & Alcatel-Lucent 4645 voice mail - Management: OmniVista 4760 Network Management System - Contact Center: OmniTouch Contact Center Standard Edition - Communication: My Instant Communicator - Openness to third party application: XML APIs for simplified third party application integration - High reliability: hard disk mirroring - " Try before Buying," five free licences of key communication applications (e.
Based on an open architecture with built-in CTI technology, the OmniTouch Contact Center suite increases customer relationship management (CRM) capabilities using multimedia communication channels and third-party applications.
Key to this solution is the Alcatel OmniTouch Contact Center Interactive Voice Response (CCIVR) that routes calls to the best-skilled agent, eliminating unnecessary transfers, and offers the option of self-service.
Contact Center: OmniTouch Contact Center Standard Edition
Management: OmniVista 4760 Network Management System - Contact Center: OmniTouch Contact Center Standard Edition - Communication: My Instant Communicator