This definition appears very rarely
and is found in the following Acronym Finder categories:
- Information technology (IT) and computers
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We have 63 other definitions for NCH
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Samples in periodicals archive:
Concert organiser Lloyd Fitzhugh OBE, a former High Sheriff of Clwyd, revealed the number of calls handled by the helpline has soared by over 30% as a result of recent publicity.
Additionally, the organization can better forecast the number of representatives needed and the number of calls handled per day, and it gives a more complete picture of the needs within the contact center.
A report setting out a scrutiny committee's findings following a lengthy investigation, based on visits by councillors to the Service Birmingham call centre, describes "numerous failings", points to incompatible IT systems and questions the wisdom of allowing Capita to get away with a payment system based on receiving more money for the number of calls handled - a perverse incentive, surely, to encourage council customers to phone back thus earning more money for Capita.
The performance of individual CSRs can be monitored along dimensions such as: * Number of calls handled * Average time required to handle a call * First call resolution rate (i.
The number of calls handled by staff at the 24 hour service, which has a Midland call centre in Dudley, were up by eight per cent in July from the month before to more than 2.
Phone betting increased in the number of calls handled by 13 per cent, to 3.
The number of calls handled between April and August leapt from 51,000 a month to 66,000.
The Anglesey base is part of PTI (Public Transport Information) Cymru, a Wales-wide network, but the number of calls handled by the dozen staff has been disappointing.