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What does NCH stand for?

NCH stands for Number of Calls Handled (telephony)

This definition appears very rarely and is found in the following Acronym Finder categories:

  • Information technology (IT) and computers

See other meanings of NCH

Other Resources:
We have 63 other definitions for NCH in our Acronym Attic

Samples in periodicals archive:

A report setting out a scrutiny committee's findings following a lengthy investigation, based on visits by councillors to the Service Birmingham call centre, describes "numerous failings", points to incompatible IT systems and questions the wisdom of allowing Capita to get away with a payment system based on receiving more money for the number of calls handled - a perverse incentive, surely, to encourage council customers to phone back thus earning more money for Capita.
The Anglesey base is part of PTI (Public Transport Information) Cymru, a Wales-wide network, but the number of calls handled by the dozen staff has been disappointing.