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During transactions, consumers have the option to initiate a video call to customer service representatives to complete activities not traditionally conducted at the ATM, such as account maintenance, new account setup and savings product renewals.
The new account setup process asks consumers which products they wish to include in their systems and then customizes the entire experience based on their needs.
Some of the features of the new site include a keyword search and a new account setup process that enables healthcare providers to give specific information about what services they provide.
Mortgage Module and New Account Setup Module Added to Existing Mark IV Lending System to Satisfy RESPA Requirements and Reduce Redundancy in Overall Loan Operations NORTH RICHLAND HILLS, Texas -- Heartland Financial USA, Inc.
Larry Patrick, Clarke American's Vice President of Customer and Partner Integration, says, "The new system reduces check ordering errors that can occur when information is re-keyed, and it actually enhances and streamlines the new account process because the check is ordered as an automatic part of the new account setup.
uMonitor technologies include New Account Setup and Online Funding with Switch Kit, New Loan Application Processing, Funds Transfer Service, Bill Presentment and Payment Solutions, Premium Account Aggregation Service, Document Management System, Advisor-Client Relationship Management and other services.
Additional benefits include: -- Streamlined customer administrative tasks and new account setup capabilities -- Customer-facing and private-label integrated ticketing and billing functionality -- Reduced support overhead and system administration through a self-service model -- Maintained customer relationships through private branding of end-user and reseller control panels -- Self-service administration of accounts and features through intuitive GUI -- Multi-language interface enables resellers around the globe to serve customers more effectively Grady continues, "The majority of our resellers take level-one support calls.
The company's Business Process Management (BPM) software and services optimize processes such as loan origination, trade validation & clearing, new account setup, risk assessment, compliance management (AML, SOX), and more.