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A net satisfaction rate in the low 60s indicates acceptable performance, but leaves a sizable segment of users seeking improvement in areas such as ease of use; greater compatibility and interoperability with other systems; speed; and better remote access and mobility features.
Manila The net satisfaction rating of President Benigno Aquino continued to slide from the time he assumed office in June 2010, the independent polling group, the Social Weather Stations (SWS) said in its May 24-27 report.
Miller and Prime Performance showed in a recent study that a bank's net satisfaction score "drops from 90 percent to 23 percent when customers find the wait time unacceptable," and an approximately equal amount when banking customers "feel their time is not valued.
The net satisfaction index - the proportion satisfied minus the proportion dissatisfied - was 18%, compared with 22% in May, the lowest since the survey began.
This month Cameron has a net satisfaction rate of minus 2 per cent, compared with a net satisfaction rate of minus 15 last month.
However, his net satisfaction rating of minus five per cent was still better than Mr Blair's minus 27 per cent.
Net satisfaction scores were highest in retail (67%), followed by phone/TV/broadband (53%), utilities (49%), financial services (47%) and public services (28%).
Specific questions around each of these criteria are rated and used to create the net satisfaction (NSAT) and Readiness Impact Score (RIS).