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Fourth annual benchmark of Net Promoter Scores (NPS) includes data on 283 companies across 20 industries.
In 2013, ADCB embraced new customer oriented business measures such as Net Promoter Score (NPS) and Customer Life Time Value (CLV).
th] annual Net Promoter Score (NPS) Customer Experience Conference at the Eden Roc Hotel in Miami Beach, FL.
Temkin Group's Net Promoter Score Benchmark Study has revealed that clients of USAA who have used the company's banking and insurance products were very likely to recommend the organisation to their friends and family.
Overall, the Americas outscored Europe and Asia in customer satisfaction, Net Promoter score and value.
The survey, a measurement of Net Promoter Score (NPS) is a customer loyalty metric developed by Fred Reichheld, Bain & Company and Satmetrix and an NPS score of +50 is considered excellent.
From this data, a company can calculate its Net Promoter Score (NPS): percentage of promoters minus the percentage of detractors.
I was talking to a consultancy colleague last week about the merits of using a measure called NPS or Net Promoter Score as a means of monitoring the health of a business.