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Rankings are based on the brands' Net Promoter Score which is calculated by the participants' likelihood to recommend the brand on a 0-10 scale.
amp;#8221; [R]Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc.
uk Global Banking News - 04 January 2013 Temkin Group's Net Promoter Score Benchmark Study has revealed that clients of USAA who have used the company's banking and insurance products were very likely to recommend the organisation to their friends and family.
com/prnh/20110214/PH47800LOGO ) "INetU's Net Promoter Score of 61 is more than 50 percent higher than scores published by our leading competitors," said INetU president Dev Chanchani.
I was talking to a consultancy colleague last week about the merits of using a measure called NPS or Net Promoter Score as a means of monitoring the health of a business.
8 million mobile phone users switched to Vodafone since number portability was introduced in Turkey, adding that its net promoter score was 18 higher than that of its closest competitor.
Members Loyalty Group will utilize PSCU Financial's outbound call services to conduct phone surveys, which, in collaboration with the mail and e-mail surveys the CUSO already uses, will provide credit unions with member loyalty data using the Net Promoter Score, a metric that measures how effectively credit unions and employees serve members.
He describes the Net Promoter Score (NPS), a metric firms can use to gauge their success in customer satisfaction against that of their competitors.