This definition appears very rarely
and is found in the following Acronym Finder categories:
- Information technology (IT) and computers
- Business, finance, etc.
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Samples in periodicals archive:
June 19, 2014 /PRNewswire/ -- HDI and AXELOS today announced the release of a co-branded whitepaper that explores the combined benefits of adhering to Knowledge-Centered Support (KCS[sup.
The Management Process, or Knowledge-Centered Support
The Knowledge-Centered Support verification criteria are difficult to meet.
0, especially the new administration console and support for the Knowledge-Centered Support methodology," said Nathan Eatherton, IT Service Desk Manager at The University of Missouri.
July 9, 2013 /PRNewswire/ -- HDI, the leading professional association and certification body for technical service and support professionals, today announced the launch of the new Knowledge-Centered Support Fundamentals certification.
Both programs utilize the HDI Support Center Certification standards, which were recently revised to align with industry best practices and internationally-recognized frameworks such as ITIL(R) and Knowledge-Centered Support (KCS(SM)).
Knowledge-Centered Support, a knowledge management strategy for service and support organizations, defines a set of principles and practices that enable organizations to improve service levels to customers, gain operational efficiencies, and increase the organization's value to their company.
Pre-conference workshops will include Turning Technical Experts into Trusted Advisors; Addressing the People Side of Support, and Knowledge-Centered Support.