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The program enables its partners to leverage CallMiner's speech analytics technology to grow new market opportunities and provide complete, integrated call center solutions to their clients and customers.
Nasdaq:PACT), a leading provider of Customer Relationship Management (CRM), telemarketing, call center, Interactive Voice Response (IVR), Direct Response Television (DRTV) infomercial marketing, and Value-Added Services (VAS) in China announced today that its subsidiary, PacificNet Epro, has been selected by China's State Administration of Taxation to provide integrated call center services training for the tax bureau's "123661" customer service center in Shenzhen.
Five9 is the leading on-demand telesales and call center provider, so they can extend the benefits of an integrated call center solution to our growing CRM base.
In addition to SpyRex, Telrex provides CallRex, an IP-based call recording and monitoring system, which can be integrated with SpyRex or deployed separately, and Accelerator(TM), a fully- integrated call center and automatic call distributor system.
ClientLogic provides fully integrated call center, marketing and fulfillment services for 250+ clients in 10 countries and is dedicated to delivering best-in-class customer service across all channels and media.
Through its sophisticated integrated call center back-up capabilities, supported by Web-based benefits administration tools, CallConnect can typically resolve 90 percent of employee questions regarding their benefits, enrollment, retirement and company policies.
ClientLogic provides fully integrated call center, marketing and fulfillment services for more than 200 companies around the world.
This solution, deployed in conjunction with Nortel Networks 'channel partner' NETSER, is one of the first IP telephony solutions to provide integrated call center applications in Turkey.