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Samples in periodicals archive:
The company, which has operations at Folly Hall Mills in Huddersfield, has been voted the best insurer for customer satisfaction, according to the 2014 UK Institute of Customer Service Customer Satisfaction Index.
The Institute of Customer Service (ICS) and the Customer Contact Association (CCA) also offer a range of professional development and networking options.
ServiceMark is the national customer service standard from the Institute of Customer Service and is achieved through a combination of three components; self-assessment, customer feedback measurement and independent on-site assessments.
The index used by the industry to measure customer satisfaction is looked at every six months by the Institute of Customer Service.
The Institute of Customer Service (ICS) awarded Lloydspharmacy second place in the Retail (non-food) sector behind John Lewis in the bi-annual UK Customer Satisfaction Index which is compiled from over 26,000 customer votes.
The Institute of Customer Service polls 26,000 consumers twice a year, with the latest findings revealing that Mazda achieves the best experience for motorists.
For Mazda has once again emerged as the best car company for 'customer satisfaction' with the brand and its dealers topping the automotive sector in the UK Institute of Customer Service Satisfaction Survey with a score of 80.
MAZDA has once again emerged as the best car company for 'customer satisfaction' with the brand and its dealers topping the automotive sector in the UK Institute of Customer Service Satisfaction Survey.