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It's no surprise that such a progressive company recognizes the substantive business value of improving the customer experience.
With the saturation levels in the enterprise segment for IVR solutions, vendors are creating hosted IVR, improving the customer experience in the automated IVR menus, creating cross-sell functionality in IVR, and attracting companies into emerging areas such as Internet protocol (IP)-based IVR.
After improving the customer experience, a substantial percentage of the industry insiders (40 percent) say leveraging technology to generate higher revenues is their top objective.
Envision is a pioneer and leading provider of contact center recording, Workforce Optimization and Business Intelligence solutions for improving the customer experience.
In continuation of this strategy, AGCL has forged an alliance with Jacada, a leading provider of agent productivity solutions, to address the key business need of improving business processes and reducing application complexity for the contact center agent, which results in improving the customer experience.
His commitment to improving the customer experience, combined with his understanding of the importance of instilling a strong sense of company values, will greatly support and enhance the current efforts of our Board.
By leveraging EmailLabs' trigger technology, Blue Tent Marketing has successfully created a new business segment focused on driving sales and improving the customer experience for its real estate, e-commerce, lodging and hospitality customers.
DETROIT -- Improving the customer experience involves more than collecting data that is readily available, according to "Broaden your view," an article published in the October 2004 issue of Quirk's Marketing Research Review and authored by Stephen J.