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Introduced in August 1991, the DirectTalk/2 system can be used for Host Interactive Voice Response (HIVR) applications in industries like banking, insurance, and retail.
Through the company's business units, Voice Business Intelligence Solutions, CRM and Prosodie Commerce, the company provides technical infrastructure and connectivity network resources necessary to design, develop and host Interactive Voice Response (IVR), Multi-Channel Customer Relationship Services (CRM), eCommerce Web Services, Enhanced Communications and Alerting Services, high-capacity Voice Message Broadcasting, and Call Center Technology Solutions, such as Virtual ACD, Predictive Dialing and Business Intelligence/Analytics.