Examples of how integrated issue resolution improves call and dispatch avoidance rates, warranty reduction, first time fix rates, and emerging issue detection.
What does FTF stand for?
FTF stands for First Time Fix
This definition appears very rarely and is found in the following Acronym Finder categories:
- Information technology (IT) and computers
- Business, finance, etc.
See other definitions of FTF
We have 78 other meanings of FTF in our Acronym Attic
- Fédération Tunisienne de Football (French: Tunisian Football Federation; Tunisia)
- Feel the Force
- Fiber Termination Frame
- Fight the Future (X-Files movie)
- Fill the Front
- Filter Test Facilities
- Finalization Task Force
- Finalization Task Force (OMG)
- First Things First (Chattanooga, TN family strengthening program)
- First Time Father
Samples in periodicals archive:
Examples of how integrated issue resolution improves call and dispatch avoidance rates, warranty reduction, first time fix rates, emerging issue detection and how these results impact the overall bottom line by increasing services revenue.
The company provides extensive pre and after sales training and Rational's Service Partner network provides unrivalled support--according to its customers, 92% of service callouts are dealt with, first time fix, within 24 hours.
Qualtech Systems' customers have consistently achieved higher customer satisfaction and improved profitability by optimizing field service operational metrics such as lead time to act, mean time to repair, first time fix rate, spares consumption rate and work force training costs.
Ranking highest in the report for its incident resolution and reporting capabilities(2), assyst's advanced knowledge base ensures rapid incident resolution thus increasing first time fix rates and therefore ultimately reduces costs.
Other measurements considered were First Time Fix Rate - of which Jade scored above 90% - and Minimal Parts Used, for which Jade's usage was calculated at less than 1.
Using CBR for diagnosis has further improved our first time fix rate, where we solve the problem in a single telephone call", said Martin Davies, Dell's customer service director.