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What does FCR stand for?

FCR stands for First Contact Resolution

This definition appears very frequently and is found in the following Acronym Finder categories:

  • Information technology (IT) and computers

See other definitions of FCR

Other Resources:
We have 198 other meanings of FCR in our Acronym Attic

Samples in periodicals archive:

How they increased usage of this channel by over 500% in less than a year, increased first contact resolution, decreased resolutions times as well as achieved extremely high customer satisfaction for this channel.
While dominated by KPIs reflecting Efficiency and Effectiveness, other popular KPIs come from categories such as Customer satisfaction with service and Post-sale support: % On-time delivery # Time to rectify defects % Customer complaints due to poor service or product quality # Call handling time % First contact resolution rate "The Top 25 Customer Service KPIs of 2010 report is a synthesis of what smartKPIs.