Altitude Software's Altitude Unified Desktop integrates multiple CRM applications in a single user-friendly interface, providing agents with real-time and accurate customer information, including suggestions regarding cross/up sell opportunities, resulting on higher first call resolution rates, customer satisfaction and retention.
5 has now been updated with new features that include an enhanced agent desktop, able to achieve higher first call resolution rates through the use of a built-in knowledge base and simpler routing management.
5 customer interaction solution suite, introducing new features designed to improve customer centers' capability to achieve higher first call resolution rates and to optimize campaigns.
0, the next generation of its highly-acclaimed contact center analytics software with new features to analyze and improve first call resolution rates for contact centers.
KnowledgeBrokers TotalBase for Cherwell improves call center metrics by increasing first call resolution rates, cutting inbound call times and streamlining support with immediate answers to user questions.
They will be able to seamlessly communications-enable their processes and make these interactive, multichannel capabilities easily available to contact center agents and knowledge workers alike to help companies enhance the customer experience they deliver, increase their first call resolution rates and improve their overall productivity.
Industries represented in the study include: * Financial Services Manufacturing * Government Insurance * Services Retail * Technical Support Telecommunications * Utilities Healthcare * Outsourcing Consumer Products * Transportation Publishing Participants report first call resolution rates from 30 percent to 98 percent, indicating varying degrees of maturity in FCR measurement as well as complexity in call type by company and by industry.
