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Marcus Buckingham, author of First Break All the Rules, and Go
First Break All the Rules, by Marcus Buckingham and Curt Coffman, (1) provides 12 key questions linking engaged employees to improved outcomes such as productivity, retention, and customer satisfaction ("Is there someone at work who encourages my development?
In a comprehensive study of 80,000 managers described in First Break All The Rules by Marcus Buckingham and Curt Coffman, the term "catalyst" is used to describe the proactive manager.