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Customers who are unable to resolve problems themselves can submit an electronic service request to Verizon Online.
Its 24/7 functioning Internet service portal, for example, helps customers securely access their complete and accurate service information online, submit electronic service requests, and check the status of service calls.
They then enter information about their issue and submit the electronic service request to the IT department.
Once the job is completed, the agent can log an electronic service request work form and update the system at the dispatch center in real-time.