What does ESR stand for?

Electronic Service Request

This definition appears very rarely

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Samples in periodicals archive:

It provides the means for processing work by bridging the electronic service request with the corresponding defined business process.

Enabling technologies for public employee retirement systems: ...

Its 24/7 functioning Internet service portal, for example, helps customers securely access their complete and accurate service information online, submit electronic service requests, and check the status of service calls.

Frost & Sullivan Recognizes Honeywell for Customer Service Leadership

Prior to Echopass, customers unable to resolve their issue using the KnowledgePortal were given the option of creating an electronic service request, or calling a toll-free number to speak to a support specialist.

Echopass Provides Live Online Customer Support for SonicWALL; ...