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Samples in periodicals archive:
18 /PRNewswire/ -- Sipera Systems, the leader in real-time Unified Communications (UC) security, today announced that Scicom Americas has selected Sipera's UC security appliance solution to provide SIP trunk termination and comprehensive security for its distributed call center services.
Moving from a single-site to a distributed call center can translate into bottom-line benefits including reduced overhead costs, lower employee turnover rates and reduced maintenance and expansion expenses.
When deployed, such services will support applications such as multi-line voice over packet-based networks, high-speed data, self-provisioning, heightened security, virtual private networking, voice-enabled web content, entertainment on demand, and distributed call centers.
Upgrade to the OnviCenter 6 software suite delivered many new features to Four Star Communications, including centralized management of remote agents and distributed call centers.
the leader in distributed call center technology and services, enables businesses to deliver a high performance call center and high quality customer contact in the most cost-effective means possible.
It is a means of unifying geographically distributed call centers (including those using legacy telephone systems) into one seamlessly integrated virtual contact center so that ACD transactions on all media can be routed to the best-skilled agent, regardless of agent location.
Our own success in realizing the synergy provided by OnviCenter 6 in managing our distributed call center model is proof that our unique approach to software technology supports innovative outsourcing services options, which in turn creates greater productivity and profitability," said Naeini.
LiveOps is the leading distributed call center provider and contracts with more than 10,000 agents across the country.