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The topics include knowledge organizations and dynamic organizational capabilities, critical success factors of information technology strategy, enterprise processes and architecture for customer value creation, basic principles of outsourcing information technology resources, and service innovation and management.
An HPO continuously strives to enhance customer value creation by learning what customers want, and maintains good long-term relationships with all stakeholders by networking broadly, taking an interest in society and giving back to it as well, and by creating mutually beneficial opportunities.
The planner enables companies to benchmark themselves and their customer value creation and delivery processes against Agile principles and practices in six business acceleration building block areas: * Strategy & Vision * Definition Creation and Delivery of Customer Value * Culture / Leadership * People & Organization * Process / Value Streams * Systems & Tools The planner also helps companies prioritize processes and organizations for improvement.
It is an honor to receive the 2011 Frost & Sullivan Company of the Year Award and to be recognized for our leadership in growth, innovation, and customer value creation," said LivePerson CEO Rob LoCascio.
With a dedication to customer value creation, the company takes a step forward from the traditional abrasive manufacturing and offers customer exclusive products, services, tools and training specially designed to the needs of each customer from numerous industries.
Some topics include: inventory systems that provide flexibility, inventory performance measures other than cost controls, and inventory as a contributing factor to customer value creation.
Through strategic relationships and collaborative management, companies develop capabilities and engage resources within the value chain to meet their customer value creation and resource optimization objectives.
Entitled "Measuring and Improving the Performance of Corporate Boards," CMA Canada's new guideline uses a mix of financial and non-financial performance indicators to evaluate a company's internal business processes, shareholder financial interests, customer value creation, and organizational learning and growth.