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Samples in periodicals archive:
It was the worst customer service I'd seen in 30 years of business," says Mitchell, who points to a 30-minute average telephone hold time and 30% abandonment rate as proof.
So we decided customer service would become the holy grail around which to organize our business.
AURIEMMA CONSULTING GROUP SAYS CUSTOMER SERVICE NEW COMPETITIVE FRONTIER FOR CREDIT CARD ISSUERS
Adoption of Neocase 10 in France and Italy Reflects Growing Global Demand for Neocase's Collaborative Customer Service Solutions
announces that Microsoft's Managed Global Service Operations (MGSO) and Customer Service Asia Pacific Operations have successfully completed the process of certification to the COPC-2000 VMO Standard.
SAN FRANCISCO -- Neocase Software, a world leader in customer service software solutions, today announced that the company's CEO, Herve Pluche, will be presenting at the Call Center 2.
SAN FRANCISCO -- Neocase, a global leader in collaborative customer service operations for CRM, today announced that Tamera Scholz has joined as vice president of professional services, a new position at the company.
Discover(R) Card today released the results of its Customer Service Survey, which revealed new insights into how consumers use customer service, and how they rate the quality of customer service across industries.