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Samples in periodicals archive:
The award recipients will profiled in Customer Management Insight, the leading publication for the call center industry.
ICMI publications, such as ICMI's Customer Management Insight, and events, including the Annual Call Center Exhibition (ACCE) and Call Center Demo and Exhibition conferences, continue to lead the industry.
The award recipients will be profiled in Customer Management Insight, the leading publication for the call center industry.
Presenters included John Ragsdale, vice president of research, Service & Support Professionals Association; Elisabeth Granozio, product manager, Numara Software; and Joe Fleischer, chief technical editor, ICMI Customer Management Insight.