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Samples in periodicals archive:
Text Analytics Tops List of Customer Experience Spending Priorities for Large Organizations WABAN, Mass.
com As telecoms operators frantically compete to differentiate their customer offering, never has it been more important to develop new and innovative customer experience management strategies.
The Performance Console, a component of the Amae CI Suite, is easily configured to display key management metrics regarding company-wide customer experience results and productivity analytics.
In its second annual "Holiday Shopping: Online Customer Experience Survey," Allurent, Inc.
7, 2013 /PRNewswire/ -- Temkin Group, a leading market research and consulting firm that helps organizations improve their customer experience, released its forecast of 13 customer experience trends to watch in 2013.
OTCBB: HALO) and a leading developer of software solutions that empower corporations to streamline their analytical process and quickly turn disparate data sources into actionable insights, is pleased to announce that the company has received top honors for Customer Experience in Consumer Goods Technology magazine's annual Readers' Choice awards.
The research examines how customer experience (CX) management has evolved and where it is heading.
Endeca, a next-generation information access company, today announced that Corporate Express, a Buhrmann NV Company (NYSE: BUH;), has selected the Endeca Information Access Platform (IAP) as a key component of its Master Data Management (MDM) and Customer Experience Management (CEM) initiatives.