What does CC stand for?

With Agent WorkSpace, contact centers can increase productivity and improve customer satisfaction, while achieving an improved rate of first contact resolution, regardless of the media channels the customer has chosen to use, eOn's Supervisor WorkSpace, the management and reporting tool for the eQueue solution, helps provide contact center managers with a flexible set of monitoring, reporting and administrative capabilities necessary to ensure all forms of customer contacts are managed efficiently and at high service levels.

5 million remote customer contacts per day via the telephone, Internet and mail, SITEL has six operations centres across the UK .

SoundBite turns one-on-one customer contacts into results.

SoundBite turns one-on-one customer contacts into results.

Exony uniquely understands the challenges of efficiently managing global and virtualized customer contacts, involving distributed human and technology resources.

SoundBite turns one-on-one customer contacts into results.

The system unifies customer contacts into one routing, queuing and tracking system; ensuring customers receive the attention they deserve, regardless of how they choose to communicate.

BUSINESS WIRE)--March 6, 2003 Top Consultants Join Expanded Customer Contacts Solutions Practice with Focus on New Services, Greater Market Penetration Unisys Corporation (NYSE:UIS) today announced three new appointments to the customer contacts solutions practice in its Global Financial Services group, reflecting new leadership, expanded services and greater market penetration for the unit that specializes in branch operations, customer relationship management (CRM), channel delivery and back-office administration.