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When that's not possible, as many as 70,000 people contact the Office of the Comptroller of the Currency's Customer Assistance Group with their concerns each year.
He also established the OCC's customer assistance group, which provides assistance to thousands of bank customers on questions and complaints against national banks.
This can be downloaded from Perle's Web site, or obtained from Perle's Worldwide Customer Assistance group.
Questions involving national banks can be addressed to the OCC's Customer Assistance Group at 1-800-613-6743 or at customer.
The Perle 833 purchase price includes access to Perle's trained customer assistance group on an 800 number.