Byline: pinto03 Cisco today announced that Ukraine International Airlines (UIA), the country's leading international carrier, has deployed CiscoA; Unified Communications and Cisco Unified Contact Center Express solutions to improve collaboration within the company and better serve its international and domestic passengers.
Calabrio Quality Management and Calabrio Workforce Management comprise the Calabrio Workforce Optimization suite, which Calabrio distributes through certified partners globally, as well as through an OEM relationship with Cisco for the Cisco Unified Contact Center Express platform.
0 for both historical and real-time adherence * Integration with Cisco Agent Desktop and Cisco Supervisor Desktop for agent and supervisor information "It isn't just large contact centers that require the full suite of applications including quality management, workforce management and performance management," said Rif Kiamil, president of the Cisco Unified Contact Center Express User Group.
The HCIN utilizes the Cisco Unified Communication system, including Cisco Unified Contact Center Express and Cisco Unified CallManager, to create an automated IP-based voice and video call center that is centrally managed and hosted in Quest(TM) Technology Management's unique and state of the art Managed Services and Replication Center.
