Using Cisco Intelligent Contact Management (ICM) software and Cisco Collaboration Server, Empire built and recently launched its first Web portal -- the broker portal.
The new solution, featuring the integration of Cisco Collaboration Server and Cisco Intelligent Contact Management software (Cisco ICM), takes advantage of existing customer investments in PSTN infrastructure and offers intelligent blending for multimedia interactions.
Cisco customers are taking advantage of Cisco ICM, Cisco Collaboration Server and Cisco E-Mail Manager to not only dramatically enhance interactions with customers, but also exploit new selling opportunities.
com Products: Cisco Collaboration Server (CCS), Cisco Media Blender (CMB) Categories: A, E The Cisco Collaboration Server enables customers to interact with agents over the Web while conducting a voice (telephone or VOIP) or text chat conversation.
Cisco CIS enables companies to integrate their Internet commerce, service, and telephony infrastructures to combine the personal value of human interaction with the information value of the Web and consists of several best-in-class solutions, including Cisco E-Mail Manager, Cisco Media Manager, Cisco Collaboration Server and Cisco Media Blender.
These products include Cisco E-Mail Manager - an enterprise and service provider class solution for managing high volumes of customer inquiries submitted to company mail boxes or to a Web site; Cisco Collaboration Server - its breadth and depth of robust, comprehensive functionality has made it the leader for Web-centric, visual collaboration; Cisco Media Blender - a solution for integrating multiple media types, including PSTN calls, interactive Web sessions, email, text chat and voice-over-IP calls, and media-independent services within the customer contact center; and Cisco Media Manager - enabling businesses or departments that do not have access to an Automatic Call Distributor (ACD) to connect their Web customers to highly-skilled sales and service representatives.
