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The ICM Link solution enables intelligent call routing via access to Public Switched Telephone Network (PSTN) signaling information, such as Automatic Number Identification (ANI), Calling Number Identification (CLID), Dialed Number Identification Service (DNIS) and optionally caller-entered digits.
Calls can be identified by DNIS (dialed number identification service), ANI (automatic number identification), pilot number, trunk number, transfer number, and IVR (interactive voice response) caller-entered digits.
Data elements gathered can include dialed number, calling line ID and caller-entered digits, as well as information extracted from external databases or created as a result of the call routing process.