What does CTS stand for?

Determination of which perioperative area has the greatest need for ESU will be derived from the call tracking system.

ServiceWare Enterprise will be integrated with Remedy, the company's call tracking system.

By monitoring vital information from sources such as ACDs, IVRs, workforce management systems, host systems, LANs, network links, client/server platforms, call tracking systems, databases and web pages, SYMON automatically and intelligently delivers critical alerts.

CHARTER continuum replaces the Board of Pensions' homegrown call tracking system and also will be used to scan in paper correspondence and record all contact and member inquiries.

The Convergent technical support operations team is comprised of 120 field-service technicians, a state-of-the-art call tracking system, and an extensive parts inventory housed within a 40,000-square-foot warehouse and distribution center.

The company's continued investments in call tracking systems, Web-based customer information systems, customized support options and new support offerings allow the company to provide thousands of customers around the globe the flexibility they require.

We considered a number of knowledge management solutions, but Primus was by far the leader in this technology because of its natural language processing ability, immediate knowledge-sharing, and its integration with our call tracking system, Siebel's Service Request System," said Tom Floodeen, vice president and general manager, customer support division, Mentor Graphics.

The company's continued investments in call tracking systems, Web-based customer information systems, customized support options and new support offerings allow the company to provide thousands of customers around the globe the flexibility they require.