What does CD stand for?

3 release proves nGenera CIM's long time commitment to bringing the market solutions that deliver a hard ROI and improve customer satisfaction through call deflection and increased agent productivity.

NTRsupport FirstHelp Self-Service Portal is a Call Deflection Tool that Provides a Complete Customer Care Solution for Stretched IT departments DALLAS & BARCELONA, Spain -- With IT support departments already stretched thin, and increasingly dealing with a difficult economic environment, support organizations around the world now have a new tool to cement customer loyalty while reducing costs and complexity: The NTRsupport FirstHelp self-service portal from NTRglobal.

Standardizing on Intervoice for self-service can benefit the carrier by reducing call transfers, reducing risk of service outages, increasing call deflections and providing a universal support model across the entire self-service infrastructure.

Our initial goal was to achieve a 10-percent call deflection rate by the end of the first year, using ServiceWare's knowledge management and Web self-service tools," stated Neal Hatton, Director of Technical Support for Wonderware, an industrial automation software provider.

Call Deflection - If SystemWizard cannot solve the problem on the user s PC, it will transparently connect through the Internet or modem to a SystemWizard Server at the support center.