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15 /PRNewswire-FirstCall/ -- Nearly a decade since the best-selling "how to" book for call center professionals was released, today CMP's International Customer Management Institute (ICMI) announced the newly updated and expanded edition of Call Center Management on Fast Forward: Succeeding in Today's Dynamic Customer Contact Environment is available.
ICMI's mission is to advance the call center profession by promoting managerial excellence to call center management professionals.
com/research/medical-affairs/information-teams/) explores staffing, resources and call center management for medical information teams at company headquarters and affiliate offices.
HG Marketing and Mentoring of America, based in Los Angeles, are privately-held companies that provide comprehensive call center management services, including recruiting and training skilled staff, management of call center infrastructure and day-to-day operations.
In order to sustain and improve customer service for existing and new taxpayers, the State Administration of Taxation in Shenzhen selected PacificNet Epro to provide CRM and call center management training to enhance integrated services capability and overall call center customer service quality.
By adding a new set of real-time call center management capabilities, "out of the box" functionality for integration with multiple operational data systems, and pre-written, process management applications, the solution helps companies reduce the complexity of managing the call center.
In order to sustain and improve customer services for existing and new clients, the Bank of China Shanghai selected PacificNet Epro to provide CRM and call center management training, to enhance agent productivity, to improve call center service quality, and to revise the strategic market positioning for the bank.
hk) is the industry leader and leading provider of outsourced call center, telemarketing, CRM, SMS, Interactive voice response (IVR) services, and other value-added telecom services (VAS) with over 13 years of field experience in Greater China in Outsourced Call Center Services, Training and Consulting Services, and Call Center Management Systems.