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We are providing a quicker service with average customer wait times reduced from 11 minutes per person in January to March 2011 to 7 minutes in the same period this year.
In addition to improved efficiency in inventory management and investments, improvements in effectiveness, such as decreased average customer wait time, and improved fill rates, would result from a common consumable inventory strategy.
When a fighting unit in Iraq needed parts in six days, COMPACFLT, using Birdtrack, measured the average customer wait time for the parts at approximately 18 days.
Call duration has been reduced by 40%, and average customer wait time has been cut in half.
Access and training for NAVSUP's Average Customer Wait Time (ACWT) Tool
Turley's introduction of customer service improvements reduced average customer wait times and improved the number of customer calls immediately answered and resolved.
These external factors could include key productivity metrics such as call volumes, the number of calls in queue, the average customer wait time and the number of calls abandoned.
; and all associated detachments, were awarded the Meritorious Unit Commendation for their role in providing direct logistics support to operating elements of the Navy, Marine Corps, and Coast Guard while simultaneously reducing operating costs, improving average customer wait time, and increasing overall fleet readiness.