Printer friendly

What does ACD stand for?

ACD stands for Average Call Duration

This definition appears frequently and is found in the following Acronym Finder categories:

  • Information technology (IT) and computers

See other definitions of ACD

Other Resources:
We have 346 other meanings of ACD in our Acronym Attic

Samples in periodicals archive:

Contrast this with the traditional efficiency measures of a contact center's success: average speed to answer, average call duration and occupancy rate.
Adel Shakri Director of Monitoring and Franchising, Public Transport Agency said that, "The daily number of executed booking hovers around 14 thousand orders, average time of responding to customer calls dropped to 9 seconds only, average call duration is now 38 seconds, number of calls picked up by the Interactive Voice Response (IVR) system accounts for 41 per cent, and the average period of directing the vehicle to a customer is 13 minutes.