This definition appears very rarely
and is found in the following Acronym Finder categories:
- Information technology (IT) and computers
See other meanings of ACD
We have 346 other definitions for ACD
in our Acronym Attic
Samples in periodicals archive:
Designed to easily integrate with existing Workforce Management (WFM) and Automated Call Distribution (ACD) systems, WorkFlex enables clients to leverage their existing enterprise software investments, and quickly generate a positive ROI.
Utilizing advance features such as predictive dialing, automated call distribution (ACD), skill based routing, dynamic queuing, advance list management, and other key features.
Call Distribution: automated call distribution (ACD) and integrated voice response capabilities ensure calls are delivered correctly the first time.
The new centre will provide such services as interactive voice response, automated call distribution, call recording, multimedia routing (SMS, email and text chat) and automatic and manual call control.
Additional VoIP phone services include an Auto-Attendant, so callers can select who they need to reach without having to go through an operator; Automated Call Distribution, a soft phone program which allows professionals to program phones into their laptops; and instant conference and call forwarding capabilities.
Many millions of people worldwide earn their living working in these establishments, handling telephone calls repeatedly fed to them by automated call distribution (ACD) technology as they sit, headphones on, at their consoles.
With a built-in automated call distribution (ACD) piece, agent productivity and efficiency will increase through more intuitive and real-time pacing of calls.
Today's contact center solutions encompass automated call distribution (ACD) solutions for inbound voice, predictive dialing for outbound campaigns, and interactive voice response (IVR) for self-service routing.