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Samples in periodicals archive:
as a cloud-based automated call distribution center, lhe call center has since implemented a solution, called LinkLive, to provide voice, chat, and video services on a unified platform in the health system's centralized call center operations.
The new centre will provide such services as interactive voice response, automated call distribution, call recording, multimedia routing (SMS, email and text chat) and automatic and manual call control.
Additional VoIP phone services include an Auto-Attendant, so callers can select who they need to reach without having to go through an operator; Automated Call Distribution, a soft phone program which allows professionals to program phones into their laptops; and instant conference and call forwarding capabilities.
Today's contact center solutions encompass automated call distribution (ACD) solutions for inbound voice, predictive dialing for outbound campaigns, and interactive voice response (IVR) for self-service routing.
It also can provide common IVR functions such as a corporate directory, automated call distribution and voice mail.
Automated Call Distribution (ACD) System: Most bank consulting firms will recommend installing an ACD system.
Called RightFit for Cisco ICM, it helps enable customer service organizations to create more seamless, customizable links between their automated call distribution systems and their RightNow customer service management environments.
The system brings together call management, automated call distribution, voice mail, auto-attendant, Internet gateway and firewall capabilities into one system that is easy to install, deploy and maintain.