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What does ACD stand for?

ACD stands for Automated Call Distribution

This definition appears very rarely and is found in the following Acronym Finder categories:

  • Information technology (IT) and computers

See other meanings of ACD

Other Resources:
We have 346 other definitions for ACD in our Acronym Attic

Samples in periodicals archive:

Designed to easily integrate with existing Workforce Management (WFM) and Automated Call Distribution (ACD) systems, WorkFlex enables clients to leverage their existing enterprise software investments, and quickly generate a positive ROI.
The new centre will provide such services as interactive voice response, automated call distribution, call recording, multimedia routing (SMS, email and text chat) and automatic and manual call control.
Additional VoIP phone services include an Auto-Attendant, so callers can select who they need to reach without having to go through an operator; Automated Call Distribution, a soft phone program which allows professionals to program phones into their laptops; and instant conference and call forwarding capabilities.
Many millions of people worldwide earn their living working in these establishments, handling telephone calls repeatedly fed to them by automated call distribution (ACD) technology as they sit, headphones on, at their consoles.